CitiMortgage FAIL

CitiMortgage doesn't like my money. I send them an auto-payment every other Friday for the house. Their payment software can't seem to handle it. I was told about the "BiWeekly Advantage" plan that would offer me that service. I simply needed to call the 800 number and set it up.


I'm not going to go in to any more detail. Rather, I'll let you read the e-mail I sent to customer service. You may infer from there.
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I am appalled at the notion of a $300 enrollment fee for the BiWeekly Advantage plan. I am being told that Citi is incapable of accepting a partial payment on a bi-weekly schedule.  


I find this a rather large gap in your payment processing services.  


I simply would like to send a payment every other Friday, the same date as I get paid, to make all of our lives easier.  


I do not feel that this warrants a third party to make drafts against my checking account, nor a $300 fee to start such a service.  


Please explain in technical detail why this is not a possibility. I am a database programmer and am curious as to why this functionality was not included in your payment processing software.  


Thank you